Refund policy

We want you to love what you order from ASHEES. If something isn’t right, you can request a return within 14 days of receiving your item.

Eligibility for Returns

To qualify for a return:

  • The product must be in the same condition as received, mostly unused (at least 90% of the content remaining).

  • Must be in its original packaging, with a receipt or proof of purchase.

  • An unboxing video is required for all return or exchange requests.

Send your request to: ashees.online@gmail.com or WhatsApp us at +92 309 0003637.

Returns must be shipped to:
ASHEES
Airport Road, Gohadpur, Near Jamia Masjid Hanfia Ghosia
Sialkot, Punjab, Pakistan

Please note:

  • Do not send back items without first contacting us.

  • If your return is approved, we’ll share further instructions.

Damaged, Leaked, or Incorrect Items

If your item is damaged, leaking, or incorrect, contact us immediately with your unboxing video.
In such cases, we will cover all return shipping costs.

Non-Returnable Items

We do not accept returns for:

  • Cosmetics and personal care items (due to hygiene reasons)

  • Items without an unboxing video

  • Sale items or gift cards

Exchanges

We only offer exchanges for:

  • Damaged or incorrect products

  • Requests must be made within 14 days with a valid unboxing video

Customers are responsible for exchange delivery charges, unless the product was wrong or damaged.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved.
If approved:

  • Refunds for Cash on Delivery orders are issued to your bank account

  • Refunds are processed within 8 to 15 business days

  • Delivery charges are non-refundable

If more than 15 business days have passed after approval, email us at ashees.online@gmail.com