Privacy policy

Last updated: December 13, 2025


ASHEES operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). ASHEES is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

"Personal information" means data that can identify or be linked to you. It does not include anonymous or de-identified data. We may collect or process the following:

  • Contact details: Name, address, billing/shipping address, phone number, and email

  • Financial information: Payment details (e.g., card type, confirmation data)

  • Account info: Username, password, settings, and preferences

  • Transaction info: Items viewed, carted, purchased, returned, or exchanged

  • Communication data: Customer support emails, messages, or queries

  • Device info: Browser type, IP address, device ID, and network

  • Usage info: Your interaction history with our website or services

Personal Information Sources

We collect personal data:

  • Directly from you (e.g., account creation, order placement, support queries)

  • Automatically through the website (e.g., via cookies, device tracking)

  • From service providers that support payment processing, order fulfillment, etc.

  • From third-party partners or integrations

How We Use Your Personal Information

Depending on how you use our Services, we may use your data to:

  • Provide, personalize, and improve the Services

  • Fulfill orders, process payments, manage accounts, and enable returns/exchanges

  • Customize your experience and recommend products

  • Remember your preferences and show relevant content

  • Marketing & advertising (email promotions, SMS offers, online ads)

  • Security & fraud prevention (secure your account, prevent misuse)

  • Communications (support, order updates, notifications)

  • Legal compliance (responding to law enforcement or enforcing policies)

How We Disclose Personal Information

We may share personal data:

  • With Shopify, our eCommerce platform

  • With vendors and partners (e.g., payment gateways, delivery partners, cloud services)

  • With marketing and ad partners to show personalized content and ads

  • When you request or consent to a specific disclosure (e.g., shipping)

  • With affiliates or during business changes (e.g., sale, merger, insolvency)

  • For legal reasons, such as subpoenas, fraud prevention, or regulatory requests

Relationship with Shopify

ASHEES is hosted on Shopify. Shopify processes your personal data to operate and improve the platform. Shopify may combine your data with that of other merchants for enhanced services. Shopify is independently responsible for certain types of data processing.

To learn how Shopify handles your data or exercise your rights with them, visit:
👉 Shopify Consumer Privacy Policy
👉 Shopify Privacy Portal

Third-Party Sites and Services

We may link to third-party sites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before submitting any personal data.

Children’s Data

We do not knowingly collect personal data from children under the legal age of majority. If you believe a child has provided data, contact us and we will delete it.

Security and Data Retention

We implement security measures to protect your data but cannot guarantee 100% security. Do not send sensitive data via unsecured channels.

We retain your data as long as necessary to:

  • Maintain your account

  • Fulfill orders

  • Comply with legal requirements

  • Resolve disputes and enforce policies

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Delete your data

  • Correct inaccurate data

  • Receive a copy of your data (data portability)

  • Manage marketing preferences (unsubscribe anytime)

To exercise these rights, email us at ashees.online@gmail.com. You may also contact Shopify via their Privacy Portal.

We do not discriminate for exercising these rights. Identity verification may be required.

Complaints

For complaints or disputes related to your personal data, please contact us using the information below. Depending on your jurisdiction, you may have the right to escalate your concern to a data protection authority.

International Transfers

Your personal information may be stored or processed outside your home country. If you're in the EU or UK, we use approved mechanisms (like Standard Contractual Clauses) to lawfully transfer your data internationally.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last updated” date.

Contact

For privacy questions, data requests, or complaints:
📧 Email: ashees.online@gmail.com
📍 Address: Airport Road, Gohadpur, Near Jamia Masjid Hanfia Ghosia, Sialkot, 51310, PK